FAQ

Collection pieces ship in 4–6 weeks. Bespoke commissions typically take 8–12 weeks from approved drawings, depending on complexity. We confirm your timeline in writing before production begins.

Yes — every fixture is designed for dimming. We recommend high-quality LED bulbs and a compatible trailing-edge dimmer; specific recommendations ship with each piece.

We ship worldwide via insured white-glove courier. Duties and taxes are calculated at checkout for most destinations; our team handles crating and export documentation.

Absolutely. Scale, glass tone, cord length and hardware finish can all be adapted — most adjustments add two to three weeks. Start with the contact form and mention the piece you love.

Stock finishes may be returned within 30 days in original condition. Made-to-order and bespoke pieces are final sale, since each is blown specifically for you.

Yes. Interior designers, architects and hospitality specifiers receive exclusive pricing, dedicated support and specification sheets. Apply through the contact form under “Trade program”.

Dust regularly with a soft dry cloth and switch the fixture off first. For fingerprints, use a barely damp microfiber cloth — never abrasive cleaners or ammonia-based sprays.

White-glove delivery includes placement and basic hanging. For complex installations — high ceilings, clustered compositions — our installers or a certified local partner complete the work and calibrate dimming.